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Three Former Parkside Manor Employees Charged For Freezing Death Of 89-Year-Old Woman

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Demontae M. Collins (35) of Racine, WI – Susan Valentin (40) of Kenosha, WI – Liliana B. Lozano (20) of Racine, WI
(Photos Courtesy of Racine County Sheriff)

A Kenosha woman, her daughter and a Racine man have all been charged in connection with the December 18, 2022 death of an 89-year-old woman. The woman was a resident of Parkside Manor, a residential facility located at 6300 67th St in Kenosha. According to the chief medical examiner, Dr. Wieslawa Tlomak, the woman died of hypothermia due to environmental cold exposure. The autopsy findings took an abnormally long amount of time, becuase the toxicology results weren’t available until approximately September 13, 2023 – almost a year after the death.

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The woman was found deceased by Kenosha Police on December 18, 2022 at approximately 7:45 am outside of the facility on the sidewalk. Demontae M. Collins, 35, of Racine, WI, Susan Valentin, 40, of Kenosha, WI, and her daughter, Liliana B. Lozano, 20, of Racine, WI were all charged on Wednesday December 6, 2023 with one count of Recklessly Abusing a Patient, Causing Death, a class C felony. If convicted, the trio face up to 40 years in the Wisconsin Prison system.

According to the criminal complaint, all three defendants actions and inactions all played a role in the woman’s death. Routine checks were not performed, alarms were ignored and silenced, and at least two of the defendants left the building for long periods of time, leaving the other two alone with all of the patients for the graveyard shift. Collins, allegedly left the facility for a couple of hours at a time.

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Parkside Manor 6300 67th St Kenosha

“[Kenosha Police] Detective Correa reported that based on this investigation and statements, a number of policies and safeguards for the residents were not followed. Defendant Valentin and defendant Lozano were not notified by defendant Collins left for his “break.” This left the residents in the memory care unit, who have various individualized service plants with various needs unattended for over two and a half hours, which created an unreasonable risk of harm to the residents. Defendant Collins did not conduct normal 1-2 hour checks on residents to confirm that there were no concerns. Had these checks been done [the victim] would have been found to not be in her room. None of the defendants contacted management after the alarm went off. None of the defendants checked the outside of the facility. None of the defendants wrote a report about the fire alarm sounding. Neither defendant Valentin or defendant Lozano responded to the audible fire alarm in memory care for 28 minutes. Once defendant Valentin responded to the alarm, it was then noticed that defendant Collins was not in the facility at the memory care unit. Defendant Valentin notified defendant Lozano approximately 4 minutes later and turned the alarm off with a key. Defendants Lozano and Valentin assumed another resident was the one who set the alarm off, and did not follow protocols by checking on the residents to confirm they were all accounted for. Defendants Lozano and Valentin did not open the fire exit door to check outside, nor was a walk around of the building conducted to confirm no residents were outside. This is in disregard of proper protocols to check on residents to determine they were present after the fire alarm, and compromised the safety of the residents, including [the victim]. The temperature at this time was approximately 9 degrees Fahrenheit, which causes an unreasonable risk of harm, or death. Based on the fact that [the victim’s] bed was made and she was wearing the same clothing as observed by her son and daughter in law the day before, it appears as if [the victim] was never checked on to see if she was in bed at any point in the night… The three employees on duty at Parkside Manor, defendant Collins, defendant Valentin, and defendant Lozano, all failed to follow these policies and procedures to safeguard the residents at the facility. As a result of their failure to follow these policies and procedures, [the victim] exited the building, and was unable to re-enter the facility in single digit cold, resulting in her death.”

All three defendants are currently wanted and KCE is unaware if they are in custody. The jury instructions and elements of the alleged crime describe an uphill battle for prosecutors.

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KCE will bring you the latest when the defendants appear in court.

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58 Responses

        1. Your sister was a trash ass caregiver and I know that for a fact 🤦🏽‍♀️🤷🏽‍♀️ But for real how do you let a fire alarm go off for 28 minutes and not check on your residents?!? And why the hell was memory care unattended but assisted living had two employees. Dumb as fuck!

  1. They don’t deserve any mercy. Hopefully they’ll get the maximum penalties. Hopefully our ADAs won’t be offering ridiculous plea deals this time. An example should be set Nationwide. How many elderly are at the mercy of human turds like these?
    The owners of the place sold it immediately after the infamous incident took place, hopefully the family will sue them for all the money they can still recover.
    Thanks for caring and reporting this, Mr. Matt Kevingston
    Great job Correa

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    1. I feel so bad for the older people that’s in these nursing homes that don’t even care about their well-being. I have a grandmother that’s at a nursery home and Kenosha also and they are very very disrespectful. Don’t check on her not Clean feeding her all type of spoiled milk in herfeeding tube don’t answer phones disrespectful when you come and visit make you feel uncomfortable and got my grandmother looking so bad and I called everyone and did everything in my power to try to get her out of there and what do I get she still there been there for three months it’s so sad and sick I cry every night because of this and the state or police don’t understand that theses older people need real people to care for them not just for a check man lm praying for them and my grandma because she doesn’t really understand what going on🥲

      1. There should be information for the ombudsman hanging in the nursing home, if you call that number, you will likely receive more assistance than calling “state.”

  2. As noted in media, facilities like this are often sold after problems arise to insulate the past owners from liability.

    Good luck getting one thin dime much less any of the old owners going to prison.

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  3. This kind of conduct is the lowest of low from complete waste of human flesh individuals, I mean animals! They need severe punishments for this! Unlike the scumbags who burned down Kenosha and were left alone by higher up scumbags! Aka- liberal democrats! These animals are obviously crack heads and obviously voted for Joe Biden!! Thanks, Common Sense.

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    1. Wat the hell do Democrats got to do with this cause because neither pays Republicans or Democrats give a real fuck go educate your self for real

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  4. I totally agree with you but you know these DA’s have no time for this petty shit! They are overwhelmed with the major crimes of DUI, disorderly conduct, theft of a F’n paper clip!!!! 🤪 They definitely have no time for this case or cases of burning down the city etc….don’t forget, it’s a democratic run city! 😵‍💫 Thank you sincerely, Common Sense

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    1. It was the man, Demontae Collins, who was in charge of the memory care unit, he left on a “break” for 2-1/2 hours without informing his co-workers, he is the one who had numerous domestic violence charges. How is a person with such a history hired and put in charge of vulnerable, elderly people? Ms. Valentin and Ms. Lozano are culpable as well, no doubt about that, but he was first in charge of that unit and totally abdicated his responsibility.

      Other news sites report surveillance video showing Ms. Ende going out through the fire door and then later making attempts to get back inside. Later, inside the building, video shows the employees going near the fire door but not opening it to look outside, let alone actually going out to look around. The temperature was 9 degrees.

      How the facility’s owners were only fined $2,000 for this mystifies me.

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    2. I agree. Anyone with brightly colored hair like that is not capable of taking care of themselves let alone others. Grow up.

      1. Wtf does that have to do with anything you sound dumb as fuck! Y’all comment on shit not knowing a FUCKING thing . As HER SISTER I CAN SAY TS IS NOT HOW IT HAPPENED AND THE TRUTH WAS TWISTED IN EVERY WAY

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        1. As a former co worker to your sister she was a horrible caregiver and would sleep on the job and her lovely mother in law the ed knew and did nothing because she was sleeping with her son so it’s sad that they basically had to let someone die to get rid of their shitty employees.

  5. Unless any of them have some kind of past legal stuff like probation that might come into play they system won’t do much of anything.
    At least one of them was probably grazing the food supply and who knows what the other ones were doing on extended break outside the facility but don’t expect any sort of legal or moral responsibility to be demanded of these scum balls.
    Maybe some day, if they survive their way of life, they will be under the care of some attendant who duplicates the same attention to elder care as they did.

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    1. The two women probably were on the assisted living section, which is separate from the memory care. Do you think this was the first time Demontae Collins left for an extended “break” in the middle of the night? He lives in Racine. My guess is “break” consisted of a booty call or something more nefarious.

      I agree that not much of a sentence will be imposed on anybody. How about requiring restitution for funeral expenses and counseling or other treatment that the victim’s family may have needed after this happened?

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      1. He took those kind of breaks regularly and the ed knew because she would do a payroll but turned a blind eye because that was her brother in law the 20 year old female was her son’s girlfriend and residents would complain because when ever she entered a room items were missing and she would sleep during her shifts

        1. U r reporting this now, but why not report what u knew when this was happening… u my dear r a part of the problem…. If u see something, say something…. U r that patients voice…

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          1. Actually i did report it. I reported it to the regional manager and the state and I know for a fact I wasn’t the only one who reported the foul shit that was happening and i want to mention families of the residents were also reporting signs of neglect it’s sad that someone had the freeze to death for something to happen

              1. From what i heard the ed was the nurse as well because she ran off the nurse. She would tell the caregivers
                If there was a incident not to report it to the nurse they needed to report it to her

        2. If employees are still on the clock during their breaks, they should not be allowed to leave the premises. Unpaid lunch time is different.

  6. These revolting pieces of garbage should never be allowed to care for a wild animal, let alone a human being! Are there no standards for hiring anymore? They need to rot in prison for the rest of their lives

    1. Most ALF’s don’t require staff to be CNA certified, some don’t even mandate CBRF training, or they will offer it on the job. They will hire any warm body for 3rd shift in these facilities. Wages are usually somewhere between $12-$14/hr, with small shift differentials. Several years ago (2015) while working on my MSN, I worked there as a caregiver (I did the Marquette direct MSN) and they were VERY top-heavy, and the right hand didn’t know what the left hand was doing. I worked there at the time that the caregiver was fired for taking naked pictures of one of the residents and putting them on social media. Administration was a disaster, the only person who had it together was Sarah, the ED, and after she left, the place just circled the drain.

      This is sadly unsurprising. For the wages they offer, they’re not going to be attracting quality. Our elderly population truly deserves better.

      1. I work there when she put the lady on snap as well the administration need to be charged as well pointing the finger is easy

  7. I took care of my elderly parents until they passed for just these reasons. If the DA’s office can’t get a conviction of these three the prosecutor should be fired.

  8. Encore knew what was happening in that building staff were reporting neglect and abuse and nothing was ever done. The ed hired friends and family that refused to work and when it was brought up to the ed you were a target for her she made sure to make your shift hell and when it was brought to the attention the regional vice president of operations she would respond with I will look into it.

      1. Somebody almost as bad as the one before. One resident (my family member) was taken to the ER and they did not notify anyone in the family. We only found out because that family member called us when she was doing okay. There was no report about it.

        Items are still being stolen, resident aren’t receiving their meals, the list goes on and on. We’ve reported them to various places several times but nothing’s happened. We want to get the family member out but other places around here are just as bad or so expensive we can’t afford it. It’s a terrible situation and the residents are the ones suffering the most.

  9. Sadly shit like this goes on everywhere in every single facility and if you are the one reporting or saying something trying to do the right thing you get fired or harassed!! Management doesn’t do a thing half the time and they give you more and more and more work to do with more and more patients but somehow with less and less staff!! Sad all the way around!

  10. It’s wild that people still left their family members there, after this. I worked there in 2014, and it was decent. After something like this, it seems like families should have RACED to get their loved ones out.

    I mean— I know I would have!

  11. The mother is pure garbage. She had an entire relationship and baby with a boy the same age as her SON and is a known drug addict and alcoholic. Pretty pathetic. The daughter lives with Demontaes family member.

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